Frequently Asked Questions
Everything you need to know about your fresh food delivery.
How do you ensure the freshness of the produce?
We work directly with local farmers and suppliers to harvest your items within 24 hours of dispatch. Our temperature-controlled packaging ensures your food stays crisp and fresh from our door to yours.
Where does Pick'em deliver?
We currently deliver to all major metropolitan areas across the country. You can check if your zip code is eligible for delivery on our homepage or during the checkout process.
What is your policy for damaged or missing items?
Your satisfaction is our priority. If an item is missing or arrives in poor condition, please contact our support team within 24 hours of delivery with a photo of the product to receive a full refund or replacement.
Can I schedule a specific delivery time?
Yes, during checkout you can select a preferred delivery window. We will send you a real-time tracking link via SMS once your order is out for delivery so you can monitor its arrival.
Are your packaging materials recyclable?
Sustainability is core to Pick'em. Our boxes are 100% recyclable, and our insulated liners and ice packs are made from biodegradable or reusable materials.
How can I modify or cancel my subscription?
You can skip a week, swap products, or cancel your subscription at any time through your account dashboard. Changes must be made at least 48 hours before your next scheduled delivery.